Bug in Suntouched City

So whenever I take the fan to the cloud level in Suntouched City, I get someone saying ‘Excuse me!’ but then nothing happens and I cannot move or press any buttons. Anyone know a fix to this?

Try Re-Downloading the core

Just did that and still nothing’s happening.

If you’re stuck, even after resetting/closing the game, try this: Saved in the middle of a cutscene now my game is frozen! HELP!

I’m not stuck in the cutscene, the thing is I’m trying to catch Genesect by trading Alder’s Autograph to the guy in Suntouched Gym. But everytime I try, I get hte message saying ‘Excuse me!’ and nothing happens so I can’t get to the gym.