Can't connect to online

I can’t connect to the online play portion of the game. I have my firewall turned off and I’m connected to wi-fi. If anyone can help it’d be appreciated.

You a mac user?

yes

I’ve restarted my computer multiple times and it doesn’t seem to work. And have 1.1.8. Do i have to be at a certain point in the game? im at the second gym

Redownload the game and start over. Then play up to the place where you can trade. Then transfer your save over