Stuck on a "cutscene"

I’m currently at the point in the story where you travel back to the Black Market with Nora before fighting the infernal cult, and I decided i’d go to the perfection base through the Jade Tower because it was faster. When I walked up to the three NPCs (from behind) that are supposed to start the cutscene, nothing happened. So I tried talking to Nora, and the game started a “Cutscene”, but really only moved me a square away, and nothing happened. I can’t move, and I can access my menus but nothing helps (I’ve tried getting knocked out and going back to the Pokemon Center via DexNav but the game just freezes once my Pokemon are healed). Can’t move. I already tried all 3 of my backup saves, all of them bring me to the same spot. What can I do?