Bug black window

hello, I had a bug with the emolga taxi, after delivering the pieces the taxi emolga was available to use, I tried to use it more the game crashed and the screen turned black, the problem is that from there everything I do appears the black screen , I tried to reset the backups, start a new game and even delete everything from the game, files, saves and etc, I downloaded the game again and again I installed it with no connection with the previous game and again the black screen appeared, no matter what I I make the bug does not leave, I would like to know if someone knows what this is or is going through it.